Empfehlio Inbound Flex – Professional telephone answering service with integrated review management: Take calls and boost ratings

Turn every inbound call into an opportunity for more reviews and feedback. We handle the calls – charmingly, competently, and by directly gathering customer opinions, which we then reflect back to you in a structured manner.

In the service category of Recommendation ergänzt Inbound Flex perfectly complements our portfolio: While CSAT Pulse conducts proactive outbound surveys by telephone and Kiyoh Offering digital review solutions, Inbound Flex bridges the gap for inbound calls. No traditional call center or receptionist – we stand out with seamless review management: Our agents charmingly gather feedback, direct customers to platforms like Google or Trustpilot, and deliver the insights to you in compliance with GDPR. Ideal for e-commerce, trades, healthcare, or consulting, where personal service and reviews make all the difference. Over 11.000 companies trust Empfehlio (4,9/5 on Google) – with German support and quick setup.

What is Empfehlio Inbound Flex?

Inbound Flex is a flexible telephone service that professionally answers your calls while simultaneously gathering reviews and feedback. Our trained agents follow your script, qualify inquiries, and subtly incorporate satisfaction questions—such as "Would you recommend us?"—or direct invitations to write reviews. The result? More authentic reviews, deeper insights, and increased customer loyalty, all without you having to lift a finger. Fully outsourced, scalable, and without long-term contracts—perfect as a complement to our NFC/QR products or CSAT Pulse for comprehensive review management.

What do you get with Inbound Flex?

• Professional call answering: Based on your individual script (greeting, qualification, ticket creation or order taking) – with standard SLA (e.g. 80/20) and options for upgrades.
• Integrated review management: We skillfully gather feedback and ratings during the conversation, directing you to platforms like Google. We then provide you with a structured report of the collected data (e.g., as a CSV/Excel report).
• Detailed reporting: Daily or weekly reports on calls, Average Handling Time (AHT), Service Level (SL), call drops, and collected reviews.
• Optional features: Call recording (with consent), whisper-tone for real-time coaching, IVR (Interactive Voice Response) for automation.
• Flexible options: Opening hours (9–18, 8–20 or 24/7), multilingualism (German/English, others on request) and customizable SLAs.
• GDPR-compliant and secure: All data and reviews are handled in compliance with data protection regulations, including data processing agreements.

The advantages at one glance

• More reviews without the effort: Directly soliciting reviews during the call increases your review rate – charming and natural, leading to greater authenticity.
• Better price-performance ratio in review management: Unlike standard call centers, you only pay for the minutes you use, including integrated feedback collection – no extra service required.
• Pure flexibility: No fixed costs or long-term contracts; scalable from test phases to peak load times with overflow option.
• Increase in customer satisfaction: Professional service plus a feedback loop helps to optimize weaknesses and boost sales.
• Portfolio integration: Combine with CSAT Pulse for outbound surveys or Kiyoh for digital assessments – for a holistic system.
• Ready to go in no time: Go-live in 2–5 working days, with German support for seamless setup.

Our prices – accurate to the minute and tiered pricing

(incl. 19% VAT, net from €0,59/min)
Pay only for actual usage (talk time + defined follow-up, billing increments e.g. 60/30 seconds). Flexible minute allowances, bookable monthly – no subscription, no minimum term.

• Base price: €0,65/minute
• Volume discounts:
  • 5 minutes: €0,65 (no discount)
  • 10 minutes: €0,63 (3% discount)
  • 30 minutes: €0,62 (4% discount)
  • 60 minutes: €0,61 (6% discount)
  • 120 minutes: €0,60 (7% discount)
  • 240+ minutes: €0,59 (9% discount)

Here's how it works – in 4 easy steps

1. Order a quota: In the shop, select the desired number of minutes – we will contact you for fine-tuning (script, SLA, etc.).
2. Facility: Our onboarding team sets everything up, including call forwarding and review integration.
3. Handling calls: Our agents take calls, complete tasks, and charmingly gather feedback/reviews.
4. Use insights: Receive reports and collected reviews via email or dashboard – directly actionable for your business.

Why Inbound Flex from Empfehlio?

• Specializing in reviews: As review experts, we seamlessly integrate feedback collection – better than any standard call center.
• All from a single source: German support, fast scaling and combination with our other services for maximum impact.
• Proven successes: Thousands of customers boost ratings and satisfaction – with a focus on value for money.
• Satisfaction Guarantee: Free consultation beforehand to ensure a perfect fit.

Start now and turn calls into reviews! Order your minute allowance or contact us for a no-obligation consultation.