Empfehlio CSAT Pulse – Easily measure customer satisfaction & boost ratings

Make customer satisfaction measurable – without tools, apps or digital barriers. We call your customers and gather genuine feedback so you can optimize and increase ratings.

In a world where not every customer is active online, offers CSAT Pulse recommendation The perfect solution: Professional telephone surveys that we handle completely for you. Ideal for industries like retail, service providers, hospitality, or trades, where personal contact is crucial. Gather feedback from customers who ignore QR codes or NFC – proactively and easily. Over 11.000 companies rely on Empfehlio (4,9/5 on Google), with German support, GDPR compliance, and fast implementation.

What is Empfehlio CSAT Pulse?

CSAT Pulse This is a purely service-based approach: not a DIY tool, but rather we conduct the telephone surveys for you. Short conversations (3-5 questions, 2-3 minutes) to measure customer satisfaction (CSAT), gain insights, and optionally direct satisfied customers to review platforms like Google or Trustpilot. Perfect as a complement to digital methods – for those you might otherwise miss. Everything is secure, GDPR-compliant (including data processing agreement), and available in German and English (other languages ​​upon request).

What do you get with CSAT Pulse?

• Professional telephone surveys: We will call your customers up to 3 times (within agreed time slots) for high success rates and minimal disruption.
• Customized questionnaires: Create or import your survey script – adapted for B2B/B2C, with an option to invite respondents to participate.
• Comprehensive evaluations: Detailed reports with CSAT scores, trends, customer testimonials, and actionable recommendations. Export as CSV/Excel, plus audio snippets upon request.
• Real-time insights: Daily data for rapid optimizations, e.g. to reduce returns or increase loyalty.
• Rating boost: Satisfied customers are gently guided to write reviews to improve your online visibility and star ratings.
• Outsourced and worry-free: No effort required on your part – we handle the preparation, calls and follow-up.

The advantages at one glance

• Reach all customers: Proactively solicit feedback from "offline" customers who avoid digital channels – response rates up to 30% higher.
• Authentic, personal feedback: Phone calls provide nuanced insights that online forms cannot offer.
• Risk-free and transparent: You only pay for completed surveys (from €2,99 each). Unreached customers cost nothing – no subscription, no hidden fees.
• Rapid improvements: Use data to optimize service, increase revenue, and build long-term relationships.
• GDPR compliant: Highest standards for data protection, without you having to worry about it.
• Flexibly scalable: From 10 to 200+ surveys – suitable for small businesses or large chains.

Our prices – fair and tiered

(incl. 19% VAT, plus shipping costs)
Pay only for results: No minimum contract period, flexible packages with discounts for higher volumes.

• 1 survey: €2,99 (no discount) – For a quick test.
• 10 surveys: €29,60 (€2,96/piece, 1% discount) – Starter package.
• 20 surveys: €58,60 (€2,93/piece, 2% discount) – Monthly checks.
• 50 surveys: €145,50 (€2,91/piece, 2% discount) – For growing teams.
• 100 surveys: €289,00 (€2,89/unit, 3% discount) – Comprehensive analyses.
• 200+ surveys: From €570,00 (€2,85/piece, 4% discount) – Custom-made, contact us.

Here's how it works – in 4 easy steps

1. Define survey: Send us your questionnaire (or use our template) – we will adapt it.
2. Share customer list: Submit your contact details (GDPR-compliant and anonymized).
3. We'll handle the calls: Up to 3 attempts per customer, for maximum reachability.
4. Use the results: Receive reports, insights, and next steps via email or dashboard.

Why CSAT Pulse from Empfehlio?

• Complete service: German support, fast onboarding and integration with NFC/QR products for hybrid strategies.
• Proven successes: Thousands of customers boost ratings and satisfaction – without any effort on their part.
• Satisfaction Guarantee: Free consultation beforehand if you are unsure.

Get proactive feedback now and boost your business! Order directly or call us for a no-obligation consultation.